ChatGPT and the contact center of the future
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We’re at the beginning of a massive shift in how brands will deliver customer service. The large language models behind ChatGPT and other generative AI systems are going to be like rocket fuel for the contact center. Find out how this exciting new technology will change everything from conversational AI to the role of the contact center agent.
Chatbots and virtual agents
Routing and orchestration
Contact center agent of the future