Call Center Best Practices

11 Ways to Help You Improve First Call Resolution

11 Ways to Help You Improve First Call Resolution
by Shauna Geraghty

January 22, 2014

Call Center Best Practices

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Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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