Talkdesk Sentiment

The new standard for customer support excellence.

Data has changed the way modern call centers provide customer service

As call centers become increasingly data-driven, adopting KPIs such as service level and abandonment rate have quickly become the norm for businesses trying to keep up with growing customer expectations. While these metrics are a step in the right direction, they fail to provide a complete view of the customer experience since they only measure specific parts of the interaction, not the experience as a whole.

Introducing: Talkdesk Sentiment

Talkdesk Sentiment is a new feedback system that enhances the traditional customer service metric, CSAT, with an entirely new customer datapoint, Mood. Together, these two KPIs capture a full picture of customer happiness by collecting valuable feedback from both the customer and the agent after each interaction.

Experience the World's Leading
Cloud-Based Contact Center Software

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Talk to Sales 1-844-332-2859