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Press Release

Talkdesk Receives Frost & Sullivan 2022 Customer Value Leadership Awards for Vertical Market Excellence

Recognized for overall performance in contact center as a service for healthcare and retail  


SAN FRANCISCO–Oct., 6, 2022–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, has earned two Frost & Sullivan 2022 awards for its commitment to meeting the unique requirements of vertical markets. The awards recognize Talkdesk as the Global Customer Value Leader in Healthcare and Life Sciences for Contact Center as a Service and the North American Customer Value Leader in Retail for Contact Center as a Service. 


Challenging the traditional, one-size-fits-all approach to contact center solutions, Talkdesk is at the forefront of driving customer experience (CX) innovation for vertical sectors. Building on the technology leadership of its flagship Talkdesk CX Cloud™ platform and the deep domain expertise of its industry research, development, and strategy teams, Talkdesk has engineered a series of groundbreaking, industry-specific contact center solutions. Among the first-of-their-kind, the Talkdesk Industry Experience Clouds™ are purpose-built to help organizations transform CX and achieve immediate business outcomes within their market environments. 


As part of the Value Leader Awards, Frost & Sullivan evaluated Talkdesk Healthcare Experience Cloud™ for Providers and Talkdesk Retail Experience Cloud™. Both were considered based on best practice criteria across business impact and customer impact dimensions. Recipients of the Value Leader Awards represent those companies that offer products and services customers find superior in price, performance, and quality. 


Healthcare Experience Cloud for Providers


Healthcare Experience Cloud for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. Frost & Sullivan noted the business impact and value provider organizations gain through the solution’s direct integrations to electronic health record systems and out-of-the-box workflows for important use cases. 


“Healthcare Experience Cloud helps healthcare organizations address customer requirements and exceed expectations by ensuring a positive patient experience. The robust solution also improves employee retention while delivering better patient outcomes,” said Alpa Shah, Frost & Sullivan global vice president, CX practice.


Download a complimentary copy of the Frost & Sullivan 2022 Global Customer Value Leader in Healthcare and Life Sciences for Contact Center as a Service to read the full evaluation.


Retail Experience Cloud


Retail Experience Cloud unifies the customer journey across physical and digital channels to help brands meet customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.


“With Retail Experience Cloud, Talkdesk delivers an omnichannel solution that goes beyond managing retail CX by addressing the critical need for business agility in a market known for rapidly fluctuating goods and services demands,” said Nancy Jamison, Frost & Sullivan, senior industry director.


Download a complimentary copy of the Frost & Sullivan 2022 North American Customer Value Leader in Retail for Contact Center as a Service to read the full evaluation.


In addition to the recognition from Frost & Sullivan, Industry Experience Clouds earned Globee Gold in the 2022 Globee Bridge Awards. Healthcare Experience Cloud also received a MedTech Breakthrough Award and Bronze Stevie in the International Business Awards. Retail Experience Cloud was similarly honored with a recent Canada Retail Award.


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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 


Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  


Media Contact: 


Camille Beasley 

[email protected]

(972) 896-1936