Contact center insights: The gold mine retailers don’t know they have

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Contact centers are the most underrated source of valuable customer feedback for any retailer. Specifically, the contact center is a rich source of interaction data, sentiment and emotion.
Contact centers are in a unique position to harness that data and turn it into insights more cheaply than other departments. Interaction data is like &#8216;free&#8217; data for contact centers. Contact centers can use it as a means to gather raw thoughts from customers, which could reveal their unmet needs and consequently become an inspiration for innovation.
Watch Dan Gingiss, Liza Amlani, and Fernando Egea, as they discuss how from contact center data, you can determine:
<ul>
<li>Top reasons why customers are reaching out.</li>
<li>Why customers are returning an item (talk to them about it instead of choosing a reason from a dropdown menu).</li>
<li>What products people are hunting for (and should stock up on).</li>
<li>And a ton more.</li>
</ul>
And how these insights can be fed back to teams like product creation, merchandising and marketing to inform decision making.

Fill out the form to watch the recording.

side_form

Dan Gingiss

Liza Amlani

Fernando Egea

people

Talkdesk Retail Experience Cloud: Shopify Integration

How banks can carve a path to deposit retention, growth, and profitability through CX

ChatGPT Prompts for Retail Customer Service Leaders

AI in contact centers: Myths and ethical concerns

card_related

Register and watch the Contact center insights: The gold mine retailers don’t know they have Webinar.