Redefining customer experience with AI-powered engagement.
150%
Growth in chat engagement, from under 10% to over 20% of total customer interactions.
2.5x
Monthly chat volume increase, scaling from 1,000 to 2,500+ conversations.
24/7
Customer support availability with consistent quality and zero hold times.
Bringing heart health to millions through science-backed supplements.
Humann is a health and wellness company focused on developing science-backed supplements designed to support cardiovascular health, energy, and overall wellness. Known for products like Neo40, SuperBeets, and other nitric oxide-focused innovations, Humann combines clinical research with consumer wellness to help people improve heart health naturally. As the company continues to grow its direct-to-consumer business, Humann remains committed to delivering exceptional customer experiences through innovation, education, and personalized support.
"CXA has allowed us to scale personalized support without losing the human touch. With Talkdesk, Hannah isn’t just automating conversations—she’s reasoning, adapting, and knowing when to help and when to escalate. That’s fundamentally changed how we serve customers and how our agents spend their time."
Colby Gilmour Vendor Manager of Contact Center Operations
Humann transformed its digital customer experience with agentic AI.
By leveraging Talkdesk Retail Experience Cloud™ and Talkdesk Autopilot™, Humann transformed its digital customer experience with agentic AI that delivers intelligent, contextual support at scale. Following implementation, chat engagement grew from less than 10% to more than 20% of total customer interactions, while monthly chat volume increased from approximately 1,000 to more than 2,500 conversations. By removing friction from the customer journey and enabling seamless self-service for order tracking, subscription management, and product guidance, Humann improved both customer engagement and operational efficiency. AI-powered insights and automated summaries also provided greater visibility into customer needs, helping teams uncover service improvements, optimize messaging, and focus employees on higher-value work that drives innovation and growth.
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