Your customers demand great service. They don’t think about channels, they just want a great brand experience. Talkdesk Customer Engagement apps provide that seamless experience at all touchpoints of the customer journey. Transitions are seamless across digital and phone channels so your customers never have to repeat their information.
Empower reps to have more effective conversations by taking advantage of Talkdesk’s industry-leading call quality and reliability. With state-of-the-art Global Low Latency architecture, callers and reps will always have crystal-clear conversations. The result is an industry-leading 4.22 MOS score. Talkdesk is the first and only contact center provider to offer a 100% uptime service level agreement.
With Predictive Dialer, proactively connect with current and prospective customers, tripling or quadrupling connect rates over manual dialing. Use Proactive Notifications to automatically send personalized, relevant and timely notifications via phone or SMS in a fully agentless mode. With Salesforce Dialer integration, you’ll have native preview and power dialing capabilities right from within Salesforce in a seamlessly integrated environment.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.