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Your customers demand great service. They don’t think about channels, they just want a great brand experience. Talkdesk Customer Engagement apps provide that seamless experience at all touchpoints of the customer journey. Transitions are seamless across digital and phone channels so your customers never have to repeat their information.
Empower reps to have more effective conversations by taking advantage of Talkdesk’s industry-leading call quality and reliability. With state-of-the-art Global Low Latency architecture, callers and reps will always have crystal-clear conversations. The result is an industry-leading 4.22 MOS score. Talkdesk is the first and only contact center provider to offer a 100% uptime service level agreement.
With Predictive Dialer, proactively connect with current and prospective customers, tripling or quadrupling connect rates over manual dialing. Use Proactive Notifications to automatically send personalized, relevant and timely notifications via phone or SMS in a fully agentless mode. With Salesforce Dialer integration, you’ll have native preview and power dialing capabilities right from within Salesforce in a seamlessly integrated environment.
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