Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience. Easily configure your multi-level IVR to ensure that every interaction is routed to the right agent, team or department.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Walker Colston, SVP, Support & Services, Ixia
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