Retail, E-commerce, & Consumer Goods

Delight shoppers with AI and automation.

The Talkdesk Retail Smart Service solution provides smarter self-service and assists agents with AI.

Delight shoppers with AI and automation.

Service gets smarter. Smart gets easier.

Talkdesk Retail Smart Service helps retailers and brands deliver automated service that’s high-quality and fast, freeing agents to focus on brand-enhancing, revenue-generating activities with the help of AI.

Deliver friendly and personal self-service.

Deliver friendly and personal self-service.

Let shoppers help themselves quickly through AI-powered knowledge bases, conversational chatbots, and virtual voice agents that are easily trained by your human agents. Deliver automated, satisfying resolutions for inquiries like order status, delivery, returns, and more.

Provide human experiences, everywhere.

Provide human experiences, everywhere.

Identify when your self-service shoppers need to be elevated to an agent through real-time intent and sentiment monitoring. Give agents full context so customers don’t have to repeat themselves.

Make every agent your smartest agent.

Make every agent your smartest agent.

Leverage AI assistance tools to enhance agent knowledge and responsiveness. Automatically surface shopper information, product details, best next actions, upsells, and more. Alleviate agents from manual tasks with smart notes and transcriptions.

Build shopper trust and confidence.

Build shopper trust and confidence.

Ensure your shoppers feel at ease as they self-serve with automated authentication and fraud detection contact center tools. Break their misconceptions of poor automation by powering your digital tools with human-in-the-loop AI technology.

Deliver a digital, automated, and delightful shopper journey.

Infographic Talkdesk Retail Smart Service Solution