Delight shoppers with AI and automation.
The Talkdesk Retail Smart Service solution provides smarter self-service and assists agents with AI.
Service gets smarter. Smart gets easier.
Talkdesk Retail Smart Service helps retailers and brands deliver automated service that’s high-quality and fast, freeing agents to focus on brand-enhancing, revenue-generating activities with the help of AI.
Provide human experiences, everywhere.
Identify when your self-service shoppers need to be elevated to an agent through real-time intent and sentiment monitoring. Give agents full context so customers don’t have to repeat themselves.
Make every agent your smartest agent.
Leverage AI assistance tools to enhance agent knowledge and responsiveness. Automatically surface shopper information, product details, best next actions, upsells, and more. Alleviate agents from manual tasks with smart notes and transcriptions.
Deliver a digital, automated, and delightful shopper journey.