Talkdesk provides robust functionality, an open API framework, and 50+ out-of-the-box integrations to support a variety of business use cases. Powered by Talkdesk iQ, our AI-infused platform offers intelligent routing, reporting, analytics, context and mobile solutions to help you improve customer outcomes and maintain visibility across your entire business.
Talkdesk is committed to protecting customer data. Certified with SOC2 Type II, our solution is also GDPR compliant. We follow the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, Cloud Security Alliance (CSA), and PCI-DSS. Talkdesk PCI offers customers a secure way to process sensitive credit card data.
If you’re running a legacy on-prem or first-generation cloud contact center, we know your pain—we’ve replaced many of them. With Talkdesk you’ll never have to stare at a seven-figure software upgrade again. With our heavy investment in R&D, we are constantly innovating to future-proof your business. Even better, you can start replacing your legacy system at your own pace. The best news of all? You’ll pay less for our modern contact center software than you’re paying for the maintenance on your outdated legacy system!
Do you want to deliver a modern customer experience,but are trapped in a legacy phone system? Talkdesk Boost provides a suite of intelligent, AI-infused contact center applications built on a modern cloud-native communications platform that integrates seamlessly with existing legacy ACD systems to boost agent productivity, operational agility and CX.
We are still new with Talkdesk, and had some exposure a year ago. They have helped us make the transition to be as painless as possible. And issues have been addressed appropriately. As a management tool it's been great. And the click to dial from salesforce has helped. It has helped us consolidate communications. The ability to pull data for reporting is awesome.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.