Embed Talkdesk into your mobile application to collect a customer’s in-app activity in real-time. Contextual data is pushed to agents via Callbar along with custom links to your internal systems to enable more personalized conversations. Collect additional information from customers with a customizable mobile callback request form.
Elevate your use of call data by incorporating it into any reporting system. Reveal valuable trends in your company’s performance by correlating Talkdesk data with data from other systems and discover new insights into your call center’s day-to-day operations so that you can make data-driven decisions to improve your customer support efforts.
Help your customers help themselves by implementing a transactional IVR for self-service support. Prompt customers to use their telephone keypads to input information such as account numbers or order numbers to allow Talkdesk to respond with associated information like balance due or shipping status.
Integrate your internal systems with Talkdesk to identify your existing customers when they call in and increase agent efficiency. Define exactly how Talkdesk interacts with your system through the creation of custom objects and leverage Talkdesk’s automations framework to configure rules that push call data into the application.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.