Embed Talkdesk channels such as voice and SMS into your mobile application by building an in-app support center, complete with native IVR menus and insights into real-time call center statuses. Talkdesk collects contextual information about each customer (location, last viewed page, etc.) to empower your agents to provide the ultimate, personalized support experience from the moment the call is connected.
Elevate your use of call data by incorporating it into any reporting system. Reveal valuable trends in your company’s performance by correlating Talkdesk data with data from other systems and discover new insights into your call center’s day-to-day operations so that you can make data-driven decisions to improve your customer support efforts.
Help your customers help themselves by implementing a transactional IVR for self-service support. Prompt customers to use their telephone keypads to input information such as account numbers or order numbers to allow Talkdesk to respond with associated information like balance due or shipping status.
Request a free trial and we will help you create your call center today, complete with CRM integrations and settings configuration.