Next Generation Contact Center Platform

Enterprise power, consumer simplicity

Cloud Native Architecture

Born in the cloud, Talkdesk enterprise-ready platform is inherently reliable, global, scalable and secure.

Our next-generation architecture maximizes flexibility, so you can stay agile and manage your contact center with clicks, not code.

One Platform, Endless Uses

Talkdesk provides robust functionality, an open API framework, and 50+ out-of-the-box integrations to support a variety of business use cases. Powered by Talkdesk iQ, our AI-infused platform offers intelligent routing, reporting, analytics, context and mobile solutions to help you improve customer outcomes and maintain visibility across your entire business.

Guaranteed Voice Quality and Uptime

Built on the latest technology, our global network is designed to minimize latency and support optimal call distribution for crystal-clear conversations, backed by industry-leading MOS scores. What’s more, Talkdesk offers an unprecedented 100% uptime SLA.

Enterprise-Class Security

Talkdesk is committed to protecting customer data. Certified with SOC2 Type II, our solution is also GDPR compliant. We follow the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, Cloud Security Alliance (CSA), and PCI-DSS. Talkdesk PCI offers customers a secure way to process sensitive credit card data.

No More Forklift Upgrades

If you’re running a legacy on-prem or first-generation cloud contact center, we know your pain—we’ve replaced many of them. With Talkdesk you’ll never have to stare at a seven-figure software upgrade again. With our heavy investment in R&D, we are constantly innovating to future-proof your business. Even better, you can start replacing your legacy system at your own pace. The best news of all? You’ll pay less for our modern contact center software than you’re paying for the maintenance on your outdated legacy system!

Augment Your Existing Environment

If leveraging your existing investment or working with your preferred telecom provider makes the most sense for your business, Talkdesk xConnect provides the capability to do so while taking advantage of the leading cloud-native contact center.

Give Your Digital Transformation a Boost

Do you want to deliver a modern customer experience,but are trapped in a legacy phone system? Talkdesk Boost provides a suite of intelligent, AI-infused contact center applications built on a modern cloud-native communications platform that integrates seamlessly with existing legacy ACD systems to boost agent productivity, operational agility and CX.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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