Monday June 4, 2018 Call Center

Understand Your Contact Center Data to Increase First Call Resolution

"At Talkdesk, only 36% of customers call more than once within six months of the original call. Of those, 25% will call back within 10 minutes. If they didn’t call within a week, they are very unlikely to call back at all, indicating a strong first call resolution rate."

– Jafar Adibi, Head of Data at Talkdesk

Get actionable data insights from your cloud contact center platform

Talkdesk Data Team

Talkdesk data team consist of a group of data scientists, data engineers, software engineers and BI specialists. Our goal is to transform data from a liability into an asset and to create competitive advantage by applying advanced data science technologies to important practice problems. Join us!