Contact Center Trends

10 Steps to Calculate First Call Resolution in Your Contact Center

By Shauna Geraghty

0 min read

First Call Resolution
5 Ways to Master High Volume Support

5 Ways to Master High Volume Support

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.