Call Center

10 Steps to Calculate First Call Resolution in Your Contact Center

10 Steps to Calculate First Call Resolution in Your Contact Center
by Shauna Geraghty

January 16, 2014

Call Center

5 Ways to Master High Volume Support

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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