Call Center

10 Steps to Calculate First Call Resolution in Your Contact Center

10 Steps to Calculate First Call Resolution in Your Contact Center
by Shauna Geraghty

January 16, 2014

min read

5 Ways to Master High Volume Support

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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