Contact Center Trends

3 things you need to know about contact center forecasting

Lidia Tavares Dias
By Lídia Dias

0 min read

3 things you need to know about contact center forecasting
Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

OPENTALK

Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

Lidia Tavares Dias

Lídia Dias

Lídia is a marketing content writer that has been writing about banking and technology for the last few years. She believes in better, human-like digital experiences. When not writing, she’s probably cooking for her kids or reading crime books and thrillers.