Employee Engagement

Engage your contact center agents: Coaching as the road to success

Engage your contact center agents: Coaching as the road to success
by João Safara

June 15, 2020

min read

eBook

By improving the contact center employee experience and driving engagement throughout the employee life cycle, customer-obsessed organizations can transform their operational efficiency and deliver a truly exceptional customer experience.

João Safara

João Safara has extensive experience in content production and management, and enjoys balancing that with people-driven initiatives such as supporting diversity and employer branding. In his free time, you can find João surfing through crime novels, relaxing at the nearest beach or imagining ways to create a more equal and positive society.

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