Retail and Ecommerce

3 tips on how to scale your contact center for the seasonal rush

3 tips on how to scale your contact center for the seasonal rush
by Duane Peck

November 25, 2020

min read

checklist

6 Methods to Prepare Your Call Center for the Holidays

Duane Peck

Duane Peck is the director of industry marketing for retail, ecommerce & consumer goods. He has spent the past 15 years at high-growth software companies, helping brands and retailers digitally transform their businesses. Duane loves his wife and three children, Philadelphia sports, and the oxford comma.

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