SPEAKERS:
Mike Smalls, CEO & Co-Founder, Hoopla
Devon Mychal, Senior Manager – Product Marketing, Talkdesk
No matter the time of year, it can be tough to get contact center teams motivated and keep them energized. Disengaged agents have lower levels of performance and customer satisfaction and can negatively impact company morale leading to increased turnover. It’s critical to motivate employees early, with tactics designed to make work more enjoyable and empower them to deliver better customer experiences.
Friendly competition, recognition, and milestones are proven tactics that make contact center tasks more fun and exciting, helping to elevate team culture and performance. Leaders and teams have the opportunity to boost team performance by celebrating wins, launching challenges and contests, and infusing energy to spark motivation and productivity. Join this Talkdesk and Hoopla webinar to see how modern technology combines intelligent analytics, motivational psychology and modern game mechanics in powerfully simple ways that create a high-performance culture whether in the office, on the road, or at home.
What you’ll takeaway from this webinar:
- Why is motivation so important, and why do Contact Centers often get it wrong?
- What scientifically-backed tactics should you consider to motivate agents more effectively?
- How can innovative technology help energize your teams to increase agent productivity and efficiency?
