Customer Stories

Customer Taulia Logo

USE CASE

Service


INDUSTRY

Manufacturing
Information Technology & Services


INTEGRATION

Salesforce


KEY METRIC

Double Answer Rate


"Having all of those analytics really helped us take off the ground and become better at serving our customers."

Vanessa Avila, Technical Services Manager, Taulia

Watch customer story.

Watch customer story.

By leveraging Talkdesk’s live dashboards, Taulia gained visibility into agent performance and identified areas for improvement, which led to them doubling their answer rate.

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