Customer Stories

USE CASE

Service

INDUSTRY

Financial Services

INTEGRATION

Salesforce

KEY METRIC

Double Answer Rate

"Having all of those analytics really helped us take off the ground and become better at serving our customers."

– Vanessa Avila, Technical Services Manager, Taulia

Watch Customer Story

By leveraging Talkdesk’s live dashboards, Taulia gained visibility into agent performance and identified areas for improvement, which led to them doubling their answer rate.

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