A complete picture of every customer interaction.
Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.
Voice and screen recording, better together.
Synchronized playback of voice and screen recordings paired with live monitoring and barging provides the context to holistically evaluate customer interactions, ensure compliance, and provide detailed feedback to improve agent performance.
Manage recordings your way.
Maintain compliance with complete control of your recording and storage preferences. Pause and resume live recordings, customize recording and retention settings, and store calls for as long as you need them, on your cloud or ours.
Seamlessly integrated with Quality Management.
With Talkdesk Quality Management™ you can review recordings, fill out scorecards, and add time-stamped annotations for agents to review. Talkdesk QM Assist™ helps you unlock additional insights from your recordings by providing searchable call transcripts and sentiment analysis. All from a single, intuitive user interface.