A complete picture of every customer interaction.
Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.
Manage recordings your way.
Maintain compliance with complete control of your recording and storage preferences. Pause and resume live recordings, customize recording and retention settings, and store calls for as long as you need them, on your cloud or ours.
Customers love Talkdesk.
Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.