21 Components of Effective Feedback

Providing effective feedback is an intricate process that requires skill, practice and graceful execution. If executed properly, effective feedback can have a major impact on the efficiency of the workplace, employee engagement and the bottom line. It is therefore imperative that managers develop a comprehensive understanding of what constitutes effective feedback in order for feedback to have the most impact on employees.

Components Effective Feedback

In order to be effective, feedback must be:

1. Specific
Feedback must be concrete and relate to a specific, measurable performance goal. It should also include clear expectations for the employee and their performance. The employee’s progress and performance should be readily available in a clear, easy to understand format.

2. Timely
Employees must receive the feedback as close to the event as possible. Employees who interact with customers over the phone should be monitored and provided immediate feedback once the call has finished. Additionally, real-time metrics that are readily available to the employee in a dashboard can be very effective as they provide immediate, concrete feedback about performance.

3. Appropriate
Feedback should be presented in a positive, tactful and non-threatening manner. The employee providing feedback should remain calm and professional throughout the process. Additionally, feedback should be provided in the most appropriate location.