Talkdesk Live

The ultimate real-time reporting experience for contact center supervisors and agents.
Powered by Talkdesk iQ

Reporting Tailored to Your Needs

Talkdesk Live is an API-based, customizable dashboard that allows you to display what matters most to you and your team. A range of pre-built reports helps you quickly surface trends so you can take immediate action.

Respond in Real-Time

Talkdesk Live allows you to easily identify trends in key metrics and detect performance inconsistencies before they become widespread. Know exactly where to focus your time and resources in order to provide the best call experience.

Keep Your Team Motivated

Motivated agents are essential to the ongoing success of your call center. Talkdesk Live provides a high degree of visibility for your entire team so agents have the full picture and can take ownership over their performance.

Make More Data-Driven Decisions

Drill-Down Graphics

Get an in-depth look at the vital components of your contact center. See how agents are spending their time and monitor live calls with a single click.

Big Screen Optimized

Talkdesk Live displays beautifully on desktops and large screens. Empower your team with the visibility needed to respond to changing conditions.

Customizable Thresholds

Set meaningful thresholds for your metrics and get alerted when performance is off target. Widgets allow you to see important details at a glance.

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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