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Proven to help companies have better conversations.
Talkdesk Quality Management and Performance Management key features.
Voice and screen recording
Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction.
Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring.
Get a snapshot view of agent and team performance across a variety of critical contact center KPIs enriched with visual thresholds for benchmarks and established goals.