Win the fight against extra hour recruitment and schedule adherence! Talkdesk WFM is a favorite among the growing workforce of tomorrow. Find out how our AI-assisted intraday recommendations, and new capabilities like surge pay, can improve your speed and accuracy to help you make staffing adjustments effortlessly.
Stay ahead of demand and achieve peak efficiency with accurate contact center forecasting. Improve your short-term and long-term contact center planning by running calculations to predict call volume, agent requirements and more. Optimize your workforce plan with easy-to-use visual wizards that factor in a full range of historical data and can be customized to meet your needs.
Leverage advanced tools to automatically build optimal agent schedules for your contact center. Create schedules for all of your channels according to time period, agent preferences, skills, location and more. With contact center scheduling, you can keep operational costs at a minimum and ensure all of your resources are being maximized.
Talkdesk is proud to partner with best-in-breed WFM solutions to bring advanced forecasting, scheduling and reporting to your contact center without the need for complex and lengthy deployments. Enjoy one-click installs, flexible free trials and a pay-as-you-go pricing model through AppConnect, our enterprise app store.
Provide employees a central location to manage day-to-day activities
Accurately forecast your contact center staffing needs over any given period of time
Leverage dozens of reports to improve contact center efficiency
Automatically create staffing schedules based on agent attributes
Understand the resources needed to keep your contact center adequately staffed
Ensure agents are staying on track by comparing real-time activity with planned tasks
Talkdesk has truly revolutionised the way we manage our calls. Working in venue sales, our phones ring off the hook - and with several team members, this is a great way to tracking, logging, diverting (and the rest). The reporting abilities have also increased our efficiency - as we can track trends & individual performances. Highly recommend! Emma H
Talkdesk’s platform is truly revolutionary. Not only do you have enterprise ACD/IVR capabilities, but dozens of seamless integrated systems right at your fingertips, all without requiring any coding knowledge. The ‘clicks not code’ philosophy with automated task creation makes life simple and streamlines agent processes with ease. If you are looking to take your call center to the next level, look no further than Talkdesk.
Talkdesk is paving the way for the future of the Contact Center. If you are looking to stand up your contact center faster than anyone else with all the bells and whistles than Talkdesk is the way to go. They integrate well with most CRMs if they have an open API, and their APP exchange is a great way to layer on new products to your existing solution without having to go anywhere else. It is very seamless to do, and they offer 30-day trials to all their apps. That way, you can see if you like an app before purchasing. If you want an easy to use solution for your contact center, Talkdesk is your golden ticket.
Great tool, I use it every day for calling. It is extremely important to have a good connection be able to complete the coaching with our clients. Talkdesk enables us to have longer conversations and perform well with each client. It is very easy to use, and it is reliable.
Talkdesk has made my work day a lot easier since my company has started working with them. The feature that you are able to record and play back your calls has come in handy so many times. You are able to set an away message which for me was a very big deal as it gives me time to multitask which everyone always needs!! I love that you can easily check your voicemails as well and check your patient feedback from the call
Talkdesk has been an excellent tool for our organization. We have a 40% increase in our productivity when it comes to more volume output with our sales calls. Not only is the system easy to use, but any issues we encounter get solved right away from their knowledgeable team.
I have been using Talkdesk as our phone client for a support and analytics operation with a transportation company with tens of thousands of users for the past six months. All told, I've been nothing but impressed. It's simple, easy to use syncs seamlessly with our email software. Definitely worth trying out for call center applications. Try it out!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.