WORKFORCE ENGAGEMENT MANAGEMENT

Workforce Management Software

Talkdesk Workforce Management supercharges agent engagement and adherence while reducing the effort to create and manage forecasts and schedules.

Fresh WFM Innovation for your Contact Center

Win the fight against extra hour recruitment and schedule adherence! Talkdesk WFM is a favorite among the growing workforce of tomorrow. Find out how our AI-assisted intraday recommendations, and new capabilities like surge pay, can improve your speed and accuracy to help you make staffing adjustments effortlessly.

Plan Strategically for the Future

Stay ahead of demand and achieve peak efficiency with accurate contact center forecasting. Improve your short-term and long-term contact center planning by running calculations to predict call volume, agent requirements and more. Optimize your workforce plan with easy-to-use visual wizards that factor in a full range of historical data and can be customized to meet your needs.

Manage Your Agents More Effectively

Leverage advanced tools to automatically build optimal agent schedules for your contact center. Create schedules for all of your channels according to time period, agent preferences, skills, location and more. With contact center scheduling, you can keep operational costs at a minimum and ensure all of your resources are being maximized.

Get Started Right Away

Talkdesk is proud to partner with best-in-breed WFM solutions to bring advanced forecasting, scheduling and reporting to your contact center without the need for complex and lengthy deployments. Enjoy one-click installs, flexible free trials and a pay-as-you-go pricing model through AppConnect, our enterprise app store.

Workforce Management Integrations

Use Talkdesk Workforce Management right out of the box, or integrate with your preferred provider. Set-up is easy with our one-click integration installation and admin-friendly interface.

Workforce Management Software Features

Employee Portal

Provide employees a central location to manage day-to-day activities

Forecasting

Accurately forecast your contact center staffing needs over any given period of time

Reports & Business Intelligence

Leverage dozens of reports to improve contact center efficiency

Scheduling & Optimization

Automatically create staffing schedules based on agent attributes

Staff Budgeting

Understand the resources needed to keep your contact center adequately staffed

Real-Time Adherence

Ensure agents are staying on track by comparing real-time activity with planned tasks

Hear Why Our Customers Love Talkdesk

Rated 9.2 out of 10 based on 435 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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