Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents that’s designed for the modern workforce.
Generate optimized schedules designed to improve your operational efficiency and quality of service. Talkdesk’s powerful scheduling algorithm automatically accounts for agent skills and scheduling rules as it simulates and evaluates up to 20,000 potential schedules per second.
Michael Coster, Supervisor CRM and Data Analytics, Xenial
Implementing traditional workforce management solutions can be a notoriously slow and expensive process. With Talkdesk you can quickly import and synchronize your contact center data, automatically create settings and configurations, and substantially reduce the time it takes to train new users.
Leverage artificial intelligence to generate extremely accurate forecasts based on historical and real-time data.
Automate and optimize the scheduling process based on shift templates, break rules, and agent skills.
Create customizable dashboards to compare key metrics and visualize performance trends.
Generate forecasts and schedules that support your omnichannel workflows.
Anticipate intraday surges and slack to make better decisions based on real-time data.
Accurately compare actual agent behavior with scheduled activities.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.