Win the fight against extra hour recruitment and schedule adherence! Talkdesk WFM is a favorite among the growing workforce of tomorrow. Find out how our AI-assisted intraday recommendations, and new capabilities like surge pay, can improve your speed and accuracy to help you make staffing adjustments effortlessly.
Stay ahead of demand and achieve peak efficiency with accurate contact center forecasting. Improve your short-term and long-term contact center planning by running calculations to predict call volume, agent requirements and more. Optimize your workforce plan with easy-to-use visual wizards that factor in a full range of historical data and can be customized to meet your needs.
Leverage advanced tools to automatically build optimal agent schedules for your contact center. Create schedules for all of your channels according to time period, agent preferences, skills, location and more. With contact center scheduling, you can keep operational costs at a minimum and ensure all of your resources are being maximized.
Talkdesk is proud to partner with best-in-breed WFM solutions to bring advanced forecasting, scheduling and reporting to your contact center without the need for complex and lengthy deployments. Enjoy one-click installs, flexible free trials and a pay-as-you-go pricing model through AppConnect, our enterprise app store.
Provide employees a central location to manage day-to-day activities
Accurately forecast your contact center staffing needs over any given period of time
Leverage dozens of reports to improve contact center efficiency
Automatically create staffing schedules based on agent attributes
Understand the resources needed to keep your contact center adequately staffed
Ensure agents are staying on track by comparing real-time activity with planned tasks
Talkdesk has made life so much easier! With our recent integration to salesforce, we can now cut down on the amount of documenting we have to do for each account. After a call is placed or received, you can track everything right there and it writes it back to salesforce. There can be a lag on some calls but the pros outweigh the cons!!
Talkdesk has been a great solution for our technical support division! Previously, we were using RingCentral, which just rang all phones at once. The integration with ZenDesk has been super helpful in regards to automatically creating tickets from calls, creating tickets from voicemails, and providing customer information in the tickets once they were added as contacts. The UI of the Callbar is intuitive and very easy to use as well.
After using Talkdesk for over a year as an employee at G4S; I can honestly say that this is the best app I have used to date. I love the features included; which makes everything much better than the average Joe most call centers use. For some or more examples; the Note feature that's included within Talkdesk is very useful; which you don't need to use Word or the Notepad app in order to reserve space. No more saving docs for everyday use within the call center, and definitely reduces clutter between users in the work area. Another feature that I find useful is the Caller ID feature; which users can update during every call. This is very beneficial to G4S when dealing with multiple clients on a daily bases. Two more features that admire are the transfer and conference call feature; which are easy to use when they work, but there are cons between the two. For the conference feature; you're only allowed up to 3 lines per conference which should have more for corporate office and home use. As for the issue with the transfer feature; the calls can get lost in limbo during a blind or warm transfer; which I feel needs a proper patch. Other than those minor cons; Talkdesk is perfect!
I work in Customer Service, where I receive inbound and make outbound phone calls. Before TalkDesk, we were using another calling system that made everything extremely difficult.There were several times where calls were dropped, the sound quality was awful, or the platform did not work! We then switched to TalkDesk, the transition was so smooth and the platform was perfect! When you use TalkDesk, the sound quality is amazing, calls are almost never dropped, and it makes our job 1 million times easier. When using TalkDesk, I highly recommend using the TalkDesk Callbar, a desktop extension that is an amazing tool with TalkDesk. The TalkDesk callbar is highly optimized to make the call every call, so simple and quick. The callbar makes transferring calls, placing customers on hold, and documenting calls so easy! The TalkDesk platform is so simple and easy to use. The setup process everyday for TalkDesk at most will take 30 seconds. All you do is plug in your headset, log in and begin making/taking phone calls. With the TalkDesk platform being so simple, easy to use, and inexpensive, I recommend for any business to use TalkDesk to make all of your calls really efficient and to have to ultimate customer service experience! -Jeffrey K
Talkdesk has provided us a great level support when it comes to migration + setup from our previous vendor. Overall the level of customization + clean UI is the best I've seen. Not to mention they have Talkdesk academy which also helps you learn the platform before switching over
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.