Contact Center Trends

Quality Assurance Best Practices in the Call Center

Quality Assurance Best Practices in the Call Center
by Shauna Geraghty

March 5, 2013

min read

2018 Contact Center KPI Benchmarking Report

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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