Contact Center Trends

Quality Assurance Best Practices in the Call Center

Quality Assurance Best Practices in the Call Center
by Shauna Geraghty

March 5, 2013

min read

2020 Talkdesk Contact Center KPI Benchmarking Report

Download now to learn more about:

  • The role and value of contact center KPIs
  • 5 most relevant inbound contact center KPIs and how to establish benchmarks
  • 10 steps to define your contact center KPIs

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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