Call Center Best Practices

Quality Assurance Best Practices in the Call Center

Quality Assurance Best Practices in the Call Center
by Shauna Geraghty

March 5, 2013

min read

Call Center Best Practices

2018 Contact Center KPI Benchmarking Report

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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