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onefinestay is a leading hospitality brand delivering a one-of-a-kind service to discerning guests and homeowners. Started in 2010, and now part of Accor, onefinestay’s global portfolio features beachside estates in the Caribbean, townhouses in New York City, apartments in Europe’s cultural capitals, and more. onefinestay has six office locations around the world with 100+ employees using Talkdesk daily to interact with guests and homeowners.
David Whiteside, GM for London at onefinestay
With a need to move away from its reliance on an internal server and in-house IT support, onefinestay needed a scalable solution that could tackle its high volume of inbound and outbound calls. In addition, onefinestay needed to gain visibility into live reporting and data insights within both operations and service teams. After undergoing a trial with Talkdesk, onefinestay officially selected its Enterprise Cloud Contact Center, leveraging reporting capabilities and a deep integration with Salesforce for their operations spanning three continents.