Turn outbound engagement into a growth engine.

This is Jen. Jen is in the market for a pre-owned car. At the bus stop, she notices an ad for EZWheelz, a company that leverages Talkdesk for their contact center, and snaps their QR code. Caroline, a service rep at EZWheelz, is notified that Jen has opted in via that ad and that she has been automatically added to her Talkdesk Power Dialer call list. Quickly they connect to discuss what car she is looking for. Though there are no cars that meet Jen's needs available at that moment, Caroline sets up Talkdesk’s proactive text notifications, to alert her when there are. A few days later, Jen gets notified that one is available. She clicks the link with photos and descriptions and loves it, so she clicks to connect to a rep. Talkdesk Studio routes her to the rep most familiar with that car. Austin, who already has has all of Jen’s information pulled up. Austin answers Jen's questions and arranges to bring a car buy to test drive. Jen loves the car and buys it on the spot. Within a few hours, EZWheelz sends a text notification and email, welcoming Jen to the EZWheelz family. The text includes a knowledge base with car buying FAQs, such as service and insurance options. Fast forward one year and a notification at EZWheelz is triggered that Jen's warranty is about to expire. The trigger initiates an automated call to Jen to offer an extended warranty. She presses Zero to speak to a rep and sign up. EZWheelz continues to alert Jen about relevant services and offers, and a year later, one of the trade-in options on Earth Day catches Jen's attention. Jen goes to EZWheelz website to browse for electric cars. She clicks on call me. Her phone number is entered as a hot lead, which is matched to her existing Salesforce CRM record. Gus, a service rep, gets presented with all of Jen's information. He calls her and thanks her for being a customer of EZWheelz. Jen loves the personalized attention. Gus arranges a test drive for Jen and well, you know what happens next?