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Integrate your contact center and collaboration solutions to get more out of your existing investments and to easily share customer knowledge and expertise, solving customer problems faster and improving customer experience. When you bridge your tools and teams together, knowledge and expertise flow freely between all the departments in your organization helping you to deliver better service, build a better experience and promote customer-centricity throughout your company.
From the Agent Desktop, reps can instantly find and message peers, supervisors or subject matter experts for quick coaching that doesn’t disrupt the customer experience.
Automate alerts and insights from Talkdesk into Slack or Microsoft Teams channels to escalate at-risk SLAs or triage VIP customer incidents. Real-time notifications ensure employees respond to issues and opportunities as they happen and relevant teams stay informed.
Increase your employees’ productivity by bringing greater functionality and flexibility into the business apps they use every day. With Talkdesk you can integrate your contact center and your collaboration tools for easier access, faster onboarding and training and stronger teamwork across departments and teams.
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Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.
