Integrate your contact center and collaboration solutions to get more out of your existing investments and to easily share customer knowledge and expertise, solving customer problems faster and improving customer experience. When you bridge your tools and teams together, knowledge and expertise flow freely between all the departments in your organization helping you to deliver better service, build a better experience and promote customer-centricity throughout your company.
Automate alerts and insights from Talkdesk into Slack or Microsoft Teams channels to escalate at-risk SLAs or triage VIP customer incidents. Real-time notifications ensure employees respond to issues and opportunities as they happen and relevant teams stay informed.
Increase your employees’ productivity by bringing greater functionality and flexibility into the business apps they use every day. With Talkdesk you can integrate your contact center and your collaboration tools for easier access, faster onboarding and training and stronger teamwork across departments and teams.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.