Connect your contact center with the rest of your enterprise.

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The certified Talkdesk Microsoft Teams Connector builds a better customer experience by integrating all your communication solutions, making it easy to orchestrate talents and expertise across your company.

Bring tools and people together to deliver better customer experiences.

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Talkdesk and Microsoft’s emphasis on innovation and dedication to meaningful connections makes our combined solutions uniquely qualified to help companies achieve better customer experiences through improved collaboration.

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Certified Microsoft Teams Connected Contact Center.

The recent Microsoft Teams Connect Contact Center certification for Talkdesk continues to reinforce the demand from our joint customers for an integrated UCaaS and CCaaS solution. This seamless integration ensures agents have easy access to subject matter experts across the enterprise to improve collaboration, deliver better customer experiences, and allow companies to maximize the value of their cloud investments.

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Connect team members inside and outside the contact center. Facilitate collaboration to solve complex problems faster and respond to customers right away.

Provide secure call routing between Microsoft Teams and Talkdesk via direct routing for seamless transfers and conferences.

Easily share critical business events and contact center customer insights across your organization with automatic alerts in Teams delivered from Talkdesk.

Level up your enterprise by integrating your best-of-breed collaboration solution with a leading end-to-end cloud contact center solution and reduce your total cost of ownership.

Maximize the value of your cloud investments.

Secure two-way calling between Talkdesk CX Cloud™ and Teams for seamless transfers &#038; conferences between Microsoft Teams and Talkdesk users.

Direct routing

Bring Teams contacts directly into Talkdesk Workspace™ to search, find, and click-to-call users from across the entire organization.

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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How unified communications and contact center integration drives business success

How to improve the customer experience with a certified Microsoft Teams contact center integration

Talkdesk named as a Leader in Gartner® Magic Quadrant™ for Contact Center as a Service

Engage your organization in providing great customer experiences with Talkdesk CX Cloud and Microsoft Teams

What is employee collaboration and its impact on customer experience

Must read reviews from analysts and users

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Build a better customer experience with Talkdesk Microsoft Teams Connector. Integrate all your communications solutions and deliver better CX.

Talkdesk Microsoft Teams Connector.

Bring tools and people together to deliver better customer experiences.

Certified Microsoft Teams Connected Contact Center.

Get it right the first time.

Collaborate without the tolls.

Keep everyone in the loop.