Bring tools and people together to deliver better customer experiences.
The certified Talkdesk Microsoft Teams Connector builds a better customer experience by integrating all your communication solutions, making it easy to orchestrate talents and expertise across your company.
Certified Microsoft Teams Connected Contact Center.
Talkdesk and Microsoft’s emphasis on innovation and dedication to meaningful connections makes our combined solutions uniquely qualified to help companies achieve better customer experiences through improved collaboration.
"The recent Microsoft Teams Connect Contact Center certification for Talkdesk continues to reinforce the demand from our joint customers for an integrated UCaaS and CCaaS solution. This seamless integration ensures agents have easy access to subject matter experts across the enterprise to improve collaboration, deliver better customer experiences, and allow companies to maximize the value of their cloud investments."
Abel Aguiar Executive Director | Partner Channel at Microsoft
Collaborate without the tolls.
Provide secure call routing between Microsoft Teams and Talkdesk via direct routing for seamless transfers and conferences.
Keep everyone in the loop.
Easily share critical business events and contact center customer insights across your organization with automatic alerts in Teams delivered from Talkdesk.
Talkdesk for Microsoft Teams features.
Secure two-way calling between Talkdesk CX Cloud™ and Teams for seamless transfers & conferences between Microsoft Teams and Talkdesk users.
Bring Teams contacts directly into Talkdesk Workspace™ to search, find, and click-to-call users from across the entire organization.