Respond quickly to changing call center conditions with Talkdesk’s customizable Slack alerts. Choose from a wide variety of triggers related to workforce management, agent coaching, the caller experience and more.
Streamline your internal call center communications by sending custom Slack notifications to relevant agent groups directly from Talkdesk Live. Filter by ring group or agent status to ensure the right agents are getting the right messages.
Ask supervisors or team members for help while on a call by sending a Slack message and call barge link directly from within the Talkdesk interface to any channel or user. You’ll be able to get the answers you need without placing callers on hold.
Improve agent performance by coaching live calls via Slack. Send agents words of encouragement or provide valuable guidance directly from the live call monitoring panel in Talkdesk for a seamless coaching experience.
