Improve CX via employee collaboration
The hybrid workforce is here, but not without its challenges.
Agents often rely on experts outside of the contact center to help resolve customer issues. Today’s legacy phone systems have limited voice collaboration options and clunky integrations, which hinder hybrid team effectiveness in resolving problems with customers quickly.
Talkdesk Phone™ is a cloud business phone system built on the same platform as the Talkdesk CX Cloud™ Contact Center. Check out how this deep integration allows agents across many industries to have the tools at hand to find the right expert to help customers in real-time.