report
Improving Customer Experience in the Government Contact Center
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New research, from the Center for Digital Government, shows how cloud-based digital tools can transform engagement between government and constituent.
Government leaders at all levels want to transform digital services, giving constituents simple, seamless, effective ways to receive information, conduct transactions, make payments and apply for benefits. As part of that effort, they seek a strategic and comprehensive approach to customer contact.
This report, based on new survey research of state and local IT leaders, shows how cloud-based digital tools can transform engagement between government and constituent.
What you’ll learn:
- The Role of the Cloud.
- Priorities for Customer Experience.
- Toward the Contact Center of the Future.
