SPEAKERS:
John Bastin, Vice President, Industry Strategy – Government and Education at Talkdesk
William (Bill) Rials, Ph.D., Associate Director and IT Professor, Tulane University and Senior Fellow at Center for Digital Government
The pandemic exposed the limitations of legacy contact center technology. On-premises systems struggled to respond to rapidly changing requirements like spiking call volumes and the transition of contact-center agents to remote work. As a result, constituents often faced long delays in getting the help they desperately needed.
Join us to find out how a cloud-native contact center platform can help your organization address these shortcomings, while delivering a better customer experience and improving internal operations. Government Technology will host experts from the Center for Digital Government and Talkdesk for an interactive discussion on using modern cloud technology and artificial intelligence to strengthen contact center scalability, agility and resilience.
If your organization uses on-premises or even first-generation SaaS contact center technology, this live webcast is designed for you.
Find out how a cloud-native solution can:
- Support incremental migration strategies that let you launch new capabilities fast with reduced risk and disruption.
- Simplify integration with existing ERP, CRM, and other business systems.
- Eliminate capacity constraints and enable use of automation and AI to improve experience and efficiency.
- Position your organization to respond quickly to the latest constituent engagement trends.
