Digitally Transforming the Customer Experience: The next evolution in contact centers
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In response to the covid-19 pandemic, government agencies across the country had to quickly implement digital technology so services could be delivered anytime, from anywhere. It wasn’t the easiest transition for many; it did ignite a revolution in digital government.
Read how this transformation is creating new opportunities for contact centers.
This article was originally published in FCW (Federal Computer Weekly), May 2021.