Your outbound call center strategy can be the key to improving customer loyalty and retention, accelerating new customer acquisition, driving operational efficiency and reducing cost. Outbound Dialer empowers your organization with both agent-assisted and agentless modes, across both voice and digital channels, for more personalized, proactive customer engagement.
Predictive dialing can increase the number of outbound calls reps make by 200-300%. Drive more revenue by bumping connect rates from 5 to 15 an hour!
This productivity comes from the ability to intelligently pace outbound call volume and filter out unproductive calls, such as voicemail, busy signals and no answers.
With Salesforce Dialer integration, your reps can focus on the connections that count. Reps can dial down a list sequentially (power and preview dialing options) to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual click-to-calling.
Proactive, personalized and automated communications via voice or SMS creates stronger customer relationships while decreasing inbound call volume and saving money. It’s the perfect tool for fraud alerts, appointment reminders, shipping status updates, delivery confirmations and much more.
Ensure reps are connecting with the right prospects at the right time. CSV uploads or push records from your CRM via API.
Run multiple campaigns at once, each with its own strategy and settings.
Define the best time to reach out to your audience, across multiple timezones. Stay both compliant and productive.
All attempts, record and campaign reporting is available via Talkdesk Explore.
Dial down a list to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual dialing.
Send proactive notifications using either phone or SMS channels.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.