Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.
Systematically recognize and enter all key aspects of an interaction into the conversation notes.
Perform tasks and capture customer information inside any integrated application, without ever leaving Talkdesk.
Monitor and alert agents with suggested corrections if entered information doesn't match the conversation.
Identify interaction warning signs and suggest escalation to protect the customer experience while providing automated escalation summary points.
We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don't reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable & robust platform we value that experience that we've had with them over the years higher than any proposed value a competitor might offer.
TalkDesk is the best! Easy to use and can be used virtually anywhere. Login from the office, home, or even on the road. As long as you have an internet connection, you can use TalkDesk. I've even used the software during a hurricane evacuation working off my mobile hot spot.
Talkdesk is one of the easiest call centre softwares I have used, others in the past have been very cluttered and hard to understand. With Talkdesk the functionality is easy to manage and navigate, I was able to learn how to use all the benefits very quickly. I have to use this product every day and I have come across no major issues in the past year.
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