Talkdesk’s historical reporting dashboard can display your call center metrics from any specified time point. With this feature, your entire team can engage in data-driven decision making with call center metrics such as call volume, service level, handle time, abandonment time, wait time and more. This is an essential tool if you are aiming to enhance support quality, team performance and the overall efficiency and effectiveness of your call center.
Talkdesk displays the following historical metrics, among others, so that your team has access to the data they need to be successful.
Use this comprehensive data to proactively identify inefficiencies, pinpoint high-performing agents and train a highly skilled workforce.
Analyze the performance of individual agents, teams and phone numbers, as well as your call center as a whole from anywhere in the world, using our cloud-based call center software. With just an Internet-connected computer, you can access our reporting dashboard and comprehensive metrics. This makes it simple to make data-driven decisions from wherever you are.
Use our comprehensive historical metrics to gain insight into trends at your call center so that you can make informed decisions. For example, identify optimal times to reach out to prospects in order to increase conversion rates and agent efficiency. You can also predict periods of high call volume to optimize scheduling. Opportunities abound for you to improve your call center operations and business with our comprehensive historical metrics.
With Talkdesk, you can export your historical call data to a CSV file. This feature allows you to easily analyze data in external applications, crunch data in Excel, create custom reports to address your unique reporting needs and back up your data. Do more with your data with this feature.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.