Contact Center Trends

Real-Time Call Center Metrics for Managers and Agents

Real-Time Call Center Metrics for Managers and Agents
by Shauna Geraghty

January 18, 2013

min read

Learn how to position your agents for CX success

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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