Call Center Best Practices

Real-Time Call Center Metrics for Managers and Agents

Real-Time Call Center Metrics for Managers and Agents
by Shauna Geraghty

January 18, 2013

Call Center Best Practices

Learn how to position your agents for CX success

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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