Call Center

Benefits of Computer Telephony Integration (CTI) in the Call Center

Benefits of Computer Telephony Integration (CTI) in the Call Center
by Shauna Geraghty

November 6, 2018

min read

Learn More About Talkdesk's CTI Software

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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