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Guides & Reports

The State Of Customer Experience Automation In Emea Report

Report

The state of customer experience automation in EMEA: A region at two speeds

Gartner Visual Quadrant 2026 1

Report

2026 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)

Grid Idc Ccaas Grid 26

Report

IDC MarketScape: Worldwide Agentic Contact Center–as-a-Service Platforms 2026 Vendor Assessment

Grid Idc Insurance Grid 26

Report

IDC Marketscape Worldwide Insurance Customer Experience Platforms 2026 Vendor Assessment

Security And Compliance Talkdesk

White Paper

A guide to security and compliance at Talkdesk

Talkdesk Whitepaper Ai Governance1

White Paper

Talkdesk for Financial Centers

The State Agentic Automation Cx Report

Report

The state of agentic automation in CX

Talkdesk Whitepaper Security Policies Overview

White Paper

Talkdesk security policies

Hipaa

White Paper

HIPAA (Health Insurance Portability and Accountability Act)

6 Ai Fairy Tales Holding Back Customer Experience

Ebook

6 AI fairy tales holding back customer experience

Take The Fast Lane To Ai

Ebook

Take the fast lane to AI

Top 5 Ai Use Cases For Healthcare Payers Ebook

Ebook

Top 5 AI use cases for healthcare payers

Momentum Makers The Cx Playbook

Ebook

Momentum Makers: The CX Playbook

Cx Innovators 2025 Special Edition Hospitality

Ebook

Redefining the future of hospitality: A CX Innovators special edition

Cx Innovators 2025 Special Edition Retail

Ebook

Measurable ROI in modern retail: A CX Innovators special edition

Top 5 Ai Use Cases For Healthcare Providers Ebook

Ebook

Top 5 AI use cases for healthcare providers

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Webinars & Demos

Hero Cx Innovators Cs Showcase

Live Webinar

CX Innovators Showcase

Hero 45 Minutes Prepare End Open Cti Salesforce Webinar

Live Webinar

45 minutes to prepare for the end of Open CTI on Salesforce

Hero Upgrade Digital Channel Agentic Autopilot 1webinar

On-demand Webinar

Upgrade your digital channel to Agentic Autopilot

Hero Navigating Talkdesk Service Health Live Webinar

On-demand Webinar

Navigating Talkdesk Service Health

Hero Live Webinar Agentic Ai Playbook Upgrading Your Chat Channel Without Friction Webinar

On-demand Webinar

The Agentic AI Playbook: Upgrading your chat channel without friction

Hero Oct26 Release Webinar Live

On-demand Webinar

Talkdesk October ‘26 Release Webinar

Tdf Stores Video Thumb

Video

Talkdesk for Stores

Webinar State Of Agentic Automation Cx

On-demand Webinar

State of agentic automation in CX 2026: How top 15% are achieving higher ROI

Tdfc Video Thumb1

Video

Talkdesk for Financial Centers

Hero Better Together Unlocking Customer Service Excellence Talkdesk Hubspot Webinar

On-demand Webinar

Better together: Unlocking customer service excellence with Talkdesk & HubSpot

Hero Ondemand Webinar Breakthrough Cx Automation Beyond Bots Hybrid Workforce

On-demand Webinar

The breakthrough in CX automation: Beyond bots to a hybrid workforce

Hero Digital Foundations Voice 1 Channel Flexible Without Chaos

On-demand Webinar

Digital foundations: From voice-first to channel-flexible, without the chaos

Agentic Commerce Orchestration Intelligence Video

Video

Agentic Commerce Orchestration Intelligence

Hero Fundamentals Ai Customer Experience Webinar

On-demand Webinar

Fundamentals of AI in Customer Experience

Webinar 26 July Release

On-demand Webinar

Talkdesk July ‘26 Release Webinar: Scaling proactive customer engagement

Webinar Cxa Cx Innovators Jun

On-demand Webinar

What great CX looks like: stories from Rocky Brands and Gant Travel

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Our Latest Blogs

Man monitoring multiple screens, with an AI agent governance graphic illustrating oversight, evaluation, and control of AI agents

Technology and Innovation

Beyond determinism: AI agents governance

Oct 27, 2026

Gartner

Technology and Innovation

What does Gartner® Magic Quadrant™ 2026 reveal about CX?

Oct 22, 2026

call center agent looking at a computer screen, talking to a customer on the phone, with a stylized purple and white overlay

Customer Experience Trends

Contact center analytics: The ultimate guide

Oct 20, 2026

A woman on a city street uses her phone to reschedule an appointment through an AI chat, which responds instantly and asks what day works.

CXA

AI in customer service: The ultimate guide

Oct 14, 2026

Blog Where Every Outage Trust Test Every Bill Conversation

Technology and Innovation

AI customer service for utilities

Oct 7, 2026

What An Omnichannel Cc Benefits Features

Customer Experience Trends

What is an omnichannel contact center? Benefits and features

Oct 1, 2026

Speech Analytics Thumb English

Customer Experience Trends

Speech analytics software: A definitive guide

Sep 29, 2026

Blog Are Banks Undervaluing Their Branches

Financial Services and Insurance

Are banks undervaluing their branches?

Sep 24, 2026

Blog Meet Ai That Finally Speaks Field Service

Commercial & Residential Services

Meet the AI that finally speaks field service

Sep 23, 2026

Shopper in a retail store viewing a delivered order status update on her phone.

Retail and Consumer Goods

Conversational AI in retail: How it impacts your customer experience

Sep 22, 2026

End End Customer Experience What It Why It Matters 2

Customer Experience Trends

End-to-end customer experience: What it is and why it matters

Sep 17, 2026

Talkdesk for Stores

Retail and Consumer Goods

Beyond the contact center: Connecting the sales floor to the customer journey

Sep 15, 2026

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Showing 25 results

Thumb Cxa Benchmark Retail Infographic

Infographic

The State of Agentic Automation in Retail CX

Customer Experience Automation - CXA - Infographic

Infographic

Customer experience automation (CXA)

Ccaas Vs Cxa

Infographic

Contact center as a service (CCaaS) and Customer Experience Automation (CXA)

Ai Agents Voice Vf Thumb

Infographic

How does agentic AI for voice change customer experience

Infographic G2 Best Results

Infographic

G2’s Spring 2025 Results

Infographic Idc Report

Infographic

Contact center performance benchmarking

Infographic Consumers Retailers Ai Holiday Shopping

Infographic

Consumers and Retailers Embrace AI for Holiday Shopping

G2 Best Relationship Enterprise

Infographic

Talkdesk ranks as the leader in G2’s Winter 2024 Enterprise Relationship

Infographic Hero Kpi 2024

Infographic

2024 Talkdesk global contact center KPI benchmarking

The Global State Of Cx 2023

Infographic

The global state of CX 2023

The Patient Experience Unifying Interactions Healthcare

Infographic

The future of patient experience: Unifying interactions in healthcare

2022 Progressing Ai Maturity In The Contact Center

Infographic

The future of AI 2022: Progressing AI maturity in the contact center

Gen Z Exceptional Customer Service

Infographic

Winning Gen Z through exceptional customer service

Future Workforce Engagement The Rise The Hybrid Contact Center

Infographic

The future of workforce engagement: The rise of the hybrid contact center

Future Of Ai Customer Experience Contact Center

Infographic

The future of AI in the contact center: Transforming customer experience with AI and automation

Retailers Return Headaches

Infographic

How to improve your returns process to spur customer loyalty and growth

Bring the power of AI to your customer experience.