Global contact center KPI benchmarks

The 2021 Talkdesk global contact center KPI benchmarking report highlights the impact the global pandemic had on daily contact center operations.


In this report, Talkdesk focuses on five key contact center performance metrics applied to a wide range of industries, company sizes, and locations to help businesses use data as a tool for transformation and decision-making.

The report gathers call data from a sample size of more than 2,200 contact centers to reveal the significant impact the pandemic had on customer service operations.


Talkdesk 2021 Global Contact Center Kpi Enchmarking Report

2021 Talkdesk global contact center KPI benchmarking report

Report

2021 Talkdesk global contact center KPI benchmarking report

About Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

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