Digital foundations: From voice-first to channel-flexible, without the chaos

August 20, 2026 | 8 a.m. PT | 11 a.m. ET

Customers don’t call first anymore. They chat, email, and text, often before they ever pick up the phone. The challenge isn’t whether to meet them there. It’s doing it without fragmenting the experience for your team and your customers.

In this hands-on session, see how to bring chat, email, SMS, and messaging into one workspace, and add AI-driven self-service on top, without a separate project or a six-month rollout.

You’ll walk away with:

• A clear picture of what a unified digital setup looks like, whether you’re adding it to an existing voice operation or building your contact center from the ground up.

• Confidence to scope a digital rollout, whether you start with chat, email, or messaging.

• A practical understanding of how AI extends digital channels, with a live configuration walkthrough included.

For: CX leaders, contact center managers and supervisors, and operations teams looking to expand beyond voice without overcomplicating things, whether you’re already running your contact center on Talkdesk or exploring what’s possible.