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Expert insights, practical guides, and proven strategies to help you deliver outstanding customer experiences.

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Guides & Reports

The State Of Customer Experience Automation In Emea Report

Report

The state of customer experience automation in EMEA: A region at two speeds

Gartner Visual Quadrant 2026

Report

Magic Quadrant™ di Gartner® 2026 per Contact Center as a Service (CCaaS)

IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms 2026 Vendor Assessment

Report

IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms 2026 Vendor Assessment

IDC MarketScape: Worldwide Insurance Customer Experience Platforms 2026 Vendor Assessment

Report

IDC MarketScape: Worldwide Insurance Customer Experience Platforms 2026 Vendor Assessment

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Una guida alla sicurezza e alla compliance in Talkdesk

White Paper

Una guida alla sicurezza e alla compliance in Talkdesk

Talkdesk for Financial Centers

White Paper

Talkdesk for Financial Centers

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Report global: Lo stato dell'automazione agentica nell'esperienzia cliente

Report

Report global: Lo stato dell'automazione agentica nell'esperienzia cliente

Politiche di Sicurezza Talkdesk

White Paper

Politiche di Sicurezza Talkdesk

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HIPAA (Health Insurance Portability and Accountability Act)

White Paper

HIPAA (Health Insurance Portability and Accountability Act)

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6 AI fairy tales holding back customer experience

Ebook

6 AI fairy tales holding back customer experience

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Take the fast lane to AI

Ebook

Take the fast lane to AI

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Top 5 AI use cases for healthcare payers

Ebook

Top 5 AI use cases for healthcare payers

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Momentum Makers: The CX Playbook

Ebook

Momentum Makers: The CX Playbook

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Ridefinire il futuro dell’hospitality: un’edizione speciale di CX Innovators

Ebook

Ridefinire il futuro dell’hospitality: un’edizione speciale di CX Innovators

Measurable ROI in modern retail: A CX Innovators special edition

Ebook

Measurable ROI in modern retail: A CX Innovators special edition

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Top 5 AI use cases for healthcare providers

Ebook

Top 5 AI use cases for healthcare providers

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VIEW ALL GUIDES & REPORTS

Webinars & Demos

Hero Cx Innovators Cs Showcase

Webinar live

CX Innovators Showcase

45 minutes to prepare for the end of Open CTI on Salesforce

Webinar live

45 minutes to prepare for the end of Open CTI on Salesforce

Hero Upgrade Digital Channel Agentic Autopilot 1webinar

Webinar on demand

Upgrade your digital channel to Agentic Autopilot

Guida a Talkdesk Service Health

Webinar on demand

Guida a Talkdesk Service Health

La guida all’IA agentica: come potenziare il canale chat senza attriti

Webinar on demand

La guida all’IA agentica: come potenziare il canale chat senza attriti

Hero Oct26 Release Webinar Live

Webinar on demand

Webinar sulle novità della release di ottobre 2026 di Talkdesk

Talkdesk for Stores

Video

Talkdesk for Stores

Webinar State Of Agentic Automation Cx

Webinar on demand

Lo stato dell'automazione agentica nella Customer Experience 2026: come le Top 15% ottengono un ROI più elevato

Guarda il webinar

Talkdesk for Financial Centers

Video

Talkdesk for Financial Centers

Insieme è meglio: Sbloccare l'eccellenza del servizio clienti con Talkdesk e HubSpot

Webinar on demand

Insieme è meglio: Sbloccare l'eccellenza del servizio clienti con Talkdesk e HubSpot

Guarda il webinar

The breakthrough in CX automation: Beyond bots to a hybrid workforce

Webinar on demand

The breakthrough in CX automation: Beyond bots to a hybrid workforce

Guarda il webinar

Fondamenta digitali: dal voice-first alla flessibilità multicanale, senza il caos

Webinar on demand

Fondamenta digitali: dal voice-first alla flessibilità multicanale, senza il caos

Intelligenza Agentica per Orchestrazione del Commercio

Video

Intelligenza Agentica per Orchestrazione del Commercio

Fundamentals of AI in Customer Experience

Webinar on demand

Fundamentals of AI in Customer Experience

Guarda il webinar

Webinar sul Release di Talkdesk di luglio 2026: Scalare il coinvolgimento proattivo del cliente

Webinar on demand

Webinar sul Release di Talkdesk di luglio 2026: Scalare il coinvolgimento proattivo del cliente

Cosa significa offrire una CX eccellente: le esperienze di Rocky Brands e Gant Travel

Webinar on demand

Cosa significa offrire una CX eccellente: le esperienze di Rocky Brands e Gant Travel

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Our Latest Blogs

Man monitoring multiple screens, with an AI agent governance graphic illustrating oversight, evaluation, and control of AI agents

Tecnologia e innovazione

Beyond determinism: AI agents governance

Oct 27, 2026

Gartner

Tecnologia e innovazione

What does Gartner® Magic Quadrant™ 2026 reveal about CX?

Oct 22, 2026

call center agent looking at a computer screen, talking to a customer on the phone, with a stylized purple and white overlay

Customer Experience Trends

Contact center analytics: The ultimate guide

Oct 20, 2026

A woman on a city street uses her phone to reschedule an appointment through an AI chat, which responds instantly and asks what day works.

CXA

L’IA nel Servizio Clienti: La Guida Completa

Oct 14, 2026

Blog Where Every Outage Trust Test Every Bill Conversation

Tecnologia e innovazione

AI customer service for utilities

Oct 7, 2026

What An Omnichannel Cc Benefits Features

Customer Experience Trends

What is an omnichannel contact center? Benefits and features

Oct 1, 2026

Speech Analytics Thumb English

Customer Experience Trends

Speech analytics software: A definitive guide

Sep 29, 2026

Blog Are Banks Undervaluing Their Branches

Servizi Finanziari e Assicurativi

Are banks undervaluing their branches?

Sep 24, 2026

Blog Meet Ai That Finally Speaks Field Service

Servizi Commerciali e Residenziali

Meet the AI that finally speaks field service

Sep 23, 2026

Shopper in a retail store viewing a delivered order status update on her phone.

Vendita al dettaglio e Beni di Consumo

Conversational AI in retail: How it impacts your customer experience

Sep 22, 2026

End End Customer Experience What It Why It Matters 2

Customer Experience Trends

End-to-end customer experience: What it is and why it matters

Sep 17, 2026

Talkdesk for Stores

Vendita al dettaglio e Beni di Consumo

Beyond the contact center: Connecting the sales floor to the customer journey

Sep 15, 2026

VISUALIZZA TUTTI I BLOG

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Showing 25 results

The State of Agentic Automation in Retail CX

Infografica

The State of Agentic Automation in Retail CX

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Customer experience automation (CXA)

Infografica

Customer experience automation (CXA)

Ccaas Vs Cxa

Infografica

Contact center as a service (CCaaS) and Customer Experience Automation (CXA)

How does agentic AI for voice change customer experience

Infografica

How does agentic AI for voice change customer experience

G2’s Spring 2025 Results

Infografica

G2’s Spring 2025 Results

Contact center performance benchmarking

Infografica

Contact center performance benchmarking

Consumers and Retailers Embrace AI for Holiday Shopping

Infografica

Consumers and Retailers Embrace AI for Holiday Shopping

Talkdesk ranks as the leader in G2’s Winter 2024 Enterprise Relationship

Infografica

Talkdesk ranks as the leader in G2’s Winter 2024 Enterprise Relationship

2024 Talkdesk global contact center KPI benchmarking

Infografica

2024 Talkdesk global contact center KPI benchmarking

Lo Stato Globale della Customer Experience 2023

Infografica

Lo Stato Globale della Customer Experience 2023

Il futuro della patient experience: unificare le interazioni nel settore sanitario

Infografica

Il futuro della patient experience: unificare le interazioni nel settore sanitario

Il futuro dell'IA 2022: I progressi della maturazione dell'IA nel contact center

Infografica

Il futuro dell'IA 2022: I progressi della maturazione dell'IA nel contact center

Winning Gen Z through exceptional customer service

Infografica

Winning Gen Z through exceptional customer service

The future of workforce engagement: The rise of the hybrid contact center

Infografica

The future of workforce engagement: The rise of the hybrid contact center

The future of AI in the contact center: Transforming customer experience with AI and automation

Infografica

The future of AI in the contact center: Transforming customer experience with AI and automation

How to improve your returns process to spur customer loyalty and growth

Infografica

How to improve your returns process to spur customer loyalty and growth

Bring the power of AI to your customer experience.

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