What great CX looks like: stories from Rocky Brands and Gant Travel

Jun. 17 at 10 a.m. PST | 1 p.m. EST | 6 p.m. GMT

Join Talkdesk and customer leaders from Gant Travel and Rocky Brands for a practical conversation on how AI and automation are transforming customer experience operations.

Part of the Talkdesk Best Practices Webinar Series, this session will feature real-world lessons, measurable outcomes, and actionable advice from organizations that are modernizing service operations while improving both efficiency and customer satisfaction.

Learn how Rocky Brands transformed CX from reactive to proactive by consolidating more than 20 legacy tools and nine brands onto a single platform, automating 40% of chat interactions with AI, and reducing email response times by 70% — all while maintaining under 10% abandonment rates during peak retail seasons.

You’ll also hear how Gant Travel is leveraging Talkdesk to modernize the travel service experience with a 24/7 global workforce and centralized scheduling model, achieving 80% of calls answered within 60 seconds and increasing NPS by 30 points.

During this webinar, you will learn:

• How leading brands are using AI to automate and streamline customer interactions.

• Practical lessons from large-scale CX transformation initiatives.

• Strategies to improve efficiency while maintaining personalized service.

• Best practices for scaling omnichannel customer support.

Whether you are exploring AI initiatives or looking to optimize an existing CX operation, this session will provide practical insights you can apply immediately,  regardless of industry, role, or maturity level.