videos
Talkdesk Customer Experience Automation (CXA)
Time Required • 1 minutes
Routing, ticketing, reporting. CX applications have mastered how to manage work. Now it's time to automate the work itself. Introducing a new era, customer experience automation, where AI agents don't just assist, they do the work. Talkdesk CXA is a multi agent platform that orchestrates AI agents across the full customer experience life cycle. A dynamic system of intelligent automation. Discover the untapped potential in your customer journeys. Build AI agents purpose built for industries and specific tasks. Orchestrate them into a unified network where each agent plays its part in delivering fast, seamless outcomes, and measure your success in real time to continuously improve results. This isn't just a platform. It's a breakthrough in how CX gets executed. Talkdesk CXA automate the work, accelerate the experience.
Talkdesk Customer Experience Automation leverages multi-agent orchestration in this healthcare example as a sophisticated team of AI agents and multiple sub-agents work together over voice to resolve a patient issue, navigating healthcare workflows and external data entirely autonomously that would typically require multiple human handoffs, all while maintaining a compassionate, human tone. You’ll see the entire conversation with a visual guide where each AI agent or sub-agent picks up the conversation as it progresses.
