The rise of digital-first experiences and citizens’ preference to self-serve is changing the way state and local governments interact with constituents. Government leaders recognize that old contact center technologies cannot address these new expectations and deliver an improved citizen experience. This is accelerating state and local governments’ adoption of digital channels, cloud, and AI.
Join the webinar to learn about the:
- Latest trends in state and local government.
- Challenges and solutions in enhancing citizen experiences.
- Ways state and local governments are leveraging AI and digital technologies.
- Emerging innovations to improve mission delivery.
Moderator:
Teri Robinson, Contributing Editor, GCN.
