Talkdesk Report
The State of Agentic Automation in CX
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AI adoption is nearly universal. CX transformation is not. Talkdesk surveyed more than 250 senior leaders across mid- and large-enterprise organizations and found a clear execution gap: most organizations have AI that responds or routes. Few have AI that resolves.
What the research reveals:
Why the gap between AI activity and CXA maturity is widening.
What separates organizations that route work from those that resolve it.
How CXA maturity translates into measurable customer and business impact.
