Retail may be increasingly digital, but the physical store remains at the heart of retail. More than 80% of US retail sales still happen outside of ecommerce. And stores are where some of the most valuable customer moments happen, where shoppers discover products, get advice, make purchases and returns, pick up orders, and build relationships with brands. But while customers move effortlessly between digital and physical experiences, the people serving them don't always have that same connection. Store employees often lack visibility into the conversations, purchases, preferences, and service interactions that came before. And what happens in the store can disappear when the customer walks out the door. Introducing Talkdesk for Stores. Part of Talkdesk Retail Experience Cloud, Talkdesk for stores extends customer experience automation beyond the contact center and into the physical store connecting in person interactions to the full customer journey. Now employees can understand customer context before the conversation begins. Now store employees can identify customers and instantly understand the interactions that came before. See customer history, understand previous engagements, capture the reason for a store visit, and document outcomes and next steps. Store managers gain new visibility into customer interactions, outcomes, service quality. Turning everyday store engagement into actionable intelligence. Talkdesk for Stores brings customer experience automation to the store. Connecting employees, customer intelligence, and every interaction to deliver more personalized experiences and make physical retail measurable.
O Talkdesk for Stores liga as experiências do contact center e da loja, fornecendo aos funcionários da loja o contexto do cliente e orientação com tecnologia de IA, ao mesmo tempo que regista as interações da loja como parte do histórico do cliente. Cria-se, assim, continuidade em todos os pontos de contacto do comércio a retalho.
