The Agentic AI Playbook: Upgrading your chat channel without friction

Oct. 15, 2026. 8 a.m. PT | 11 a.m. ET.

Customer expectations have outgrown static chatbots and rigid decision trees. This practical, jargon-free session cuts through the hype to show how contact centers are transitioning from basic automation to true agentic AI—resolving complex, multi-step customer needs in real time without adding friction or agent strain.

What we’ll cover:

• Moving beyond static scripts: Why chatbots fail during dynamic conversations and how Agentic AI elevates the chat experience.

• Agentic autopilot in action: How intelligent flows dynamically solve high-stakes customer requests end-to-end without requiring agent intervention.

• Layering intelligence onto existing channels: Practical strategies for upgrading your digital configuration like layering intelligent flows on top of your existing chat channel, and connecting agentic autopilot flows in real-time, from start to finish.

• Real-world customer scenario: Follow a loyal customer as they urgently modify a large, upcoming order through smart chat—seamlessly, start to finish.

What you’ll take away:

• A clear path for moving from basic chatbots to AI agents that can handle tasks on their own.

• See how to set up and connect Agentic Autopilot to your live chat channels.

• Practical ways to handle complex, urgent customer requests while reducing the workload for live agents using agentic AI.

Built for every level of the CX & Contact Center organization. From digital channel managers and contact center supervisors to operations leaders, administrators, and digital transformation teams. Join your peers to see agentic AI in real-time action and leave with actionable blueprints and insights you can apply directly to your organization.

Save your spot today.