Reporting & Analytics

Surface actionable insights with advanced reporting and analytics for your contact center.

Use Data to Improve Contact Center Performance

Leverage dozens of advanced reports to measure and optimize contact center performance. Customize dashboards to focus on the metrics that matter most to your business.

Keep a Pulse on Your Contact Center

Powered by Talkdesk iQ

Monitor and optimize performance with comprehensive real-time reporting. Talkdesk Live’s API-based, customizable dashboards allow you to display what matters most to you and your team. A range of prebuilt reports helps you quickly surface trends so you can take action. Now powered by Talkdesk iQ.

Make Informed Decisions Using All Available Data

Powered by Talkdesk iQ

Improve contact center performance using data from any channel, device or any point in the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. Features flexible filtering, scheduling, and customization options.

Stay Ahead of the Competition

Compare your performance to contact center peers to identify areas in need of improvement. Talkdesk Benchmark is the quickest way to positively impact agent performance and customer satisfaction.

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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