TALKDESK PLATFORM

Reporting & Analytics

Surface actionable insights with advanced reporting and analytics for your contact center

Use Data to Improve Contact Center Performance

Leverage dozens of advanced reports to measure and optimize contact center performance. Customize dashboards to focus on the metrics that matter most to your business.

Keep a Pulse on Your Contact Center

Monitor and optimize performance with comprehensive real-time and historical reporting. Talkdesk Live’s customizable dashboard displays the most important metrics for your team, while a range of prebuilt reports reveal trends in performance for all of your teams, phone numbers, channels and more.

Make Informed Decisions with Omnichannel Analytics

Drill down into individual communication channels, such as live chat, SMS and video, to diagnose bottlenecks and identify opportunities for improvement. Dozens of out-of-the-box reports and a universal dashboard bring all of your metrics into one accessible place.

Uncover Real-Time Conversation Insights

Get more out of your call recordings with advanced voice analytics. Drill deeper into individual conversations and uncover coaching opportunities, common objections and frequently asked questions. Visual dashboards make it easy to analyze trends and identify the calls that need the most attention.

Some of Our Advanced Analytics Partners

Experience the Most Innovative Cloud Contact Center Platform

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.