Talkdesk provides robust functionality, an open API framework, and 50+ out-of-the-box integrations to support a variety of business use cases. Powered by Talkdesk iQ, our AI-infused platform offers intelligent routing, reporting, analytics, context and mobile solutions to help you improve customer outcomes and maintain visibility across your entire business.
Talkdesk is committed to protecting customer data. Certified with SOC2 Type II, our solution is also GDPR compliant. We follow the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, Cloud Security Alliance (CSA), and PCI-DSS. Talkdesk PCI offers customers a secure way to process sensitive credit card data.
If you’re running a legacy on-prem or first generation cloud contact center, we know your pain—we’ve replaced many of them. With Talkdesk you’ll never have to stare at a seven-figure software upgrade again.
With our heavy investment in R&D, we are constantly innovating to future-proof your business. Even better, you can start replacing your legacy system at your own pace.
The best news of all? You’ll pay less for our modern contact center software than you’re paying for the maintenance on your outdated legacy system!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.