CX Services

Developing your CX Strategy.

Developing your CX Strategy.

Know the financial returns of investing in contact center business transformation.

It takes skills to build a tailored roadmap and business case for CX transformation. Our CX strategists have those skills. We’ll partner together and create a business case tailored to your specific contact center transformation needs and desired business outcomes. Improve agent efficiency. Enhance customer satisfaction. Reduce costs.

Align with a CX Strategy engagement.

Align with a CX Strategy engagement.

Talkdesk CX Strategists will engage with your team throughout our collaborative CX Strategic Engagement process.

We’ll identify and quantify how our platform can impact your most important KPIs and the associated ROI. Then, we’ll deliver a customized engagement unique to your business and use case, identifying actionable targets for your support, sales, or any function in between.

And, your team will receive a robust set of deliverables tailored to your organization, including an industry benchmark report, a business process maturity assessment, a roadmap of recommendations to achieve your business goals, and a financial analysis.

Is a CX Strategy engagement right for you?

A Strategic Value Engagement will be of high value for your business if:

You’re building a strategic plan to maximize operational efficiency and customer engagement.

You want to understand the financial impact and cost savings the Talkdesk platform can bring to your organization.

Your business and customer experience technology suite is shifting to cloud technologies.

You want a partner that will truly understand your business challenges and provide guidance on how to best leverage a full suite of contact center technologies from Omnichannel to Workforce Management to Quality Management.

You’re looking for support in getting budget approvals and executive alignment for a contact center upgrade.

Identify the CX initiatives most critical to your business.

Identify the CX initiatives most critical to your business.

Competing priorities can make it challenging to focus on improving the customer experience.

The CX Strategy Value Framework helps you identify the highest priorities that will truly impact your contact center and business’ bottom line.

Evaluate your contact center maturity level.

Evaluate your contact center maturity level.

Compare key metrics, see where you stand against your peers, and uncover opportunities to improve your customer experience with a CX Strategy Engagement. You’ll receive custom deliverables such as targeted findings and recommendations gathered from discovery and analysis,n a business impact ROI analysis with potential savings and increased revenue, and an actionable strategic business plan and roadmap for improving short-term and long-term operations.

Achieve results.

Achieve results.

Some typical findings and results your business might see include a reduction in call handling times by 8-12%, increased resolution of support inquiries within your IVR by 10-15%, deflection to digital channels (Chat, SMS, Social), reduced system administration time and resources, increased agent productivity, sales team performance, and connect rates.

Talkdesk is your strategic partner.

Talkdesk is your strategic partner.

Watch our webinar to learn how Talkdesk developed a CX Strategy for Hornblower Events and Cruises.